Terms of Service – GEORate

§1 General Provisions and Definitions

§1.1. These Terms and Conditions (hereinafter referred to as the "Terms") define the rules for providing electronic services through the GEORate platform, available at georate.ai (hereinafter referred to as the "Platform"), including in particular the types of services provided, the conditions for concluding and terminating agreements, and the complaint procedure.

§1.2. The Service Provider is:

Codeandlove Piotr Makowski
Małopanewska 12/1, 54-212 Wrocław, Poland
NIP (Tax ID): 8982085219, REGON: 021197822
Email: [email protected]
Legal form: sole proprietorship registered in CEIDG (Central Registration and Information on Business Activity)
(hereinafter referred to as the "Service Provider")

§1.3. A User is any natural person with full legal capacity, a legal person, or an organizational unit without legal personality who uses the Platform after accepting these Terms (hereinafter referred to as the "User"). A User who is a natural person using the Platform for purposes not directly related to their professional or business activity is a consumer within the meaning of Article 22¹ of the Polish Civil Code.

§1.4. Using the Platform is equivalent to having read and accepted these Terms in their entirety, as well as the Privacy Policy, which forms an integral part of these Terms.

§1.5. The Terms are made available free of charge at georate.ai/terms and georate.ai/privacy in a format that allows them to be saved, printed, and downloaded.

§2 Service Scope

§2.1. The Platform provides automated brand presence monitoring services in responses generated by artificial intelligence models (LLMs), in particular:

1. Analysis of brand mentions in responses from leading AI models — in real chat mode (ChatGPT, Gemini) and in API mode as a laboratory alternative to real chat UI — with determination of sentiment, context, and mention weight;
2. Tracking brand and product ranking positions in AI responses;
3. Identification and assessment of competitors (competitive intelligence) based on analysis of the AI response space;
4. Generation of suggested prompts (prompt suggestions) optimizing brand visibility in AI;
5. Entity discovery — identification of new entities, products, and trends appearing in AI responses;
6. Alerting about significant changes in brand positioning, sentiment, or the emergence of new competitors;
7. Periodic reporting (brand reports) with visibility metrics, AI Share of Voice (AI SOV), and competitive positioning.

§2.2. Analysis is performed through automated queries ("snapshots") to selected AI models based on prompts defined by the User. Analysis results are processed, aggregated, and made available as metrics on the Platform.

§2.3. The Platform stores data in a dual-database architecture:

1. Configuration database – account data, brands, products, projects, aggregated metrics, and authentication data;
2. Analytics database – raw analytical data (snapshots, mentions, ranking positions) in an isolated schema assigned to each User.

§2.4. Analysis results are for informational purposes only. They do not constitute certification, security audit, legal opinion, or technical expertise within the meaning of separate regulations.

§2.5. The execution time of a single snapshot ranges from approximately ten seconds to a few minutes, depending on the AI model's response speed and the current Platform load.

§2.6. The scope of Platform functionality may be expanded by the Service Provider without prior notice to the User — expanding the scope does not constitute a change to these Terms.

§2.7. The Service Provider does not guarantee that all brand mentions will be detected in every AI response. AI models are probabilistic systems, and their responses may vary depending on configuration, model version, and knowledge state at the time of query.

§3 User Account and Technical Requirements

§3.1. Using the full functionality of the Platform requires creating a User account. Registration consists of providing an email address (serving as a login identifier) and a password. The account is created through the registration form available on the Platform.

§3.2. The following are necessary to use the Platform:

1. a device with Internet access;
2. a web browser supporting HTML5 and JavaScript (Chrome 90+, Firefox 88+, Safari 14+, Edge 90+ or newer);
3. an active email address.

§3.3. The User's password is stored in encrypted form (bcrypt algorithm, 12 rounds of salting). The Service Provider does not have access to the password in plain text. The User is obliged to keep the password confidential. The Service Provider is not liable for damages resulting from disclosure of the password to third parties by the User.

§3.4. The User undertakes to provide true, current, and complete data during registration and to update it on an ongoing basis.

§3.5. The User is prohibited from:

1. creating multiple accounts to circumvent subscription plan limits;
2. sharing their account with third parties;
3. using the Platform for unlawful purposes or in a manner that infringes the rights of third parties;
4. automating access to the Platform in a way that violates rate limits or circumvents security mechanisms;
5. attempting to decompile, reverse engineer, or modify the Platform's software.

§3.6. The Service Provider reserves the right to short technical breaks in the Platform's operation, in particular for maintenance, updates, or bug fixes. The Service Provider will make reasonable efforts to keep such breaks to a minimum and, where possible, give advance notice.

§4 Subscription Plans and Payments

§4.1. The Platform offers the following subscription plans:

1. Trial – 14-day free trial period, limited number of snapshots (15), limited access to features; granted automatically after registration; no payment details required;
2. Starter – paid plan, increased limits, full functionality (including competitive intelligence, product visibility, entity discovery);
3. Pro – paid plan, higher limits (3 brands, 75 prompts, 15 competitors), AI model selection at project level, 365-day history;
4. Enterprise – paid plan, unlimited limits, AI model selection at project level, priority support.

§4.2. Payments for Starter, Pro, and Enterprise plans are handled by Stripe, Inc. (USA) via Stripe Checkout and Stripe Billing Portal. By selecting a paid plan, the User accepts the Stripe terms of service and consents to the transfer of necessary data to Stripe for payment processing. Credit card numbers are not stored on the Service Provider's servers.

§4.3. Fees are charged in advance for the billing period (monthly or yearly, according to the User's choice). The subscription renews automatically for the next period unless the User cancels via the Stripe Billing Portal before the end of the current billing period.

§4.4. Prices for individual plans are available at georate.ai/pricing. The Service Provider reserves the right to change prices with 30 days' notice, of which the User will be informed electronically.

§4.5. In the event of non-payment for the next billing period, the Service Provider may suspend access to the Platform. After 30 days of delay, the account may be deleted in accordance with §8.

§4.6. Refunds are processed in accordance with consumer law. Performing the first analysis (snapshot) at the User's express request before the withdrawal deadline results in the loss of the right to withdraw from the agreement.

§5 Rights and Obligations of the Parties

§5.1. The User declares that they hold all necessary rights to brands, names, trademarks, and other data provided while using the Platform, and that their processing by the Service Provider does not violate the rights of third parties or legal regulations.

§5.2. The User bears sole responsibility for the content of prompts and data entered into the Platform. The Service Provider is not liable for the content of responses generated by AI models.

§5.3. A User who is a consumer has the right to withdraw from a distance agreement without giving a reason within 14 days from the date of concluding the agreement, in accordance with applicable consumer protection laws.

§5.4. The right to withdraw from the agreement does not apply to agreements for the supply of digital content that is not recorded on a tangible medium, if performance has begun with the consumer's express consent before the withdrawal deadline and after the consumer has been informed of the loss of the withdrawal right. Starting the first analysis (executing a snapshot) by the User is equivalent to giving the above consent and confirming receipt of the information about the loss of the withdrawal right.

§5.5. A declaration of withdrawal from the agreement should be submitted by email to: [email protected]. A model withdrawal form is available on the Platform.

§6 Intellectual Property

§6.1. All analysis results, reports, data, and metrics generated by the Platform based on User data ("Results") are the property of the User. The Service Provider acquires no intellectual property rights to brands, trademarks, product names, or other data provided by the User.

§6.2. The Platform's software, including source code, user interface, analytical algorithms, computing systems, and technical documentation ("Software") is the property of the Service Provider and is protected by law.

§6.3. The User is granted a non-exclusive, non-transferable right to use the Platform in accordance with its purpose for the duration of the agreement. No provisions of these Terms grant the User the right to copy, modify, distribute, or resell the Software.

§6.4. The name "GEORate," logo, and graphic elements of the Platform are trademarks of the Service Provider. Their use without the Service Provider's consent is prohibited.

§7 Liability and Complaints

§7.1. The Service is provided "as is" and "as available." The Service Provider makes no warranties — express or implied — regarding the completeness, accuracy, continuity of operation, or suitability of analysis results for any particular User purpose.

§7.2. The Service Provider does not guarantee detection of 100% of brand mentions or full compliance of results with the actual brand presence in the AI space. AI models are probabilistic systems, and their responses may be incomplete, imprecise, or unreliable.

§7.3. To the extent permitted by applicable law, the Service Provider is not liable for:

1. business, technical, or legal decisions made by the User based on analysis Results;
2. damages resulting from incorrect interpretation of Results;
3. unauthorized use of the Platform by the User or third parties;
4. service interruptions caused by force majeure, server infrastructure failure, actions of third parties, or maintenance work;
5. the content of responses generated by external AI models (OpenAI, Google, Perplexity).

§7.4. The total liability of the Service Provider towards the User arising from the use of the Platform — under any legal theory — is limited to the amount of fees actually paid by the User for using the Platform in the 12 months preceding the event causing the damage. In the case of using the Platform under a free trial period (Trial), the Service Provider's liability is limited to PLN 100. This limitation does not apply to Users who are consumers to the extent that mandatory provisions exclude or limit the possibility of stipulating such a clause.

§7.5 — Complaints. The User has the right to file a complaint regarding incorrect operation of the Platform or non-compliance of the Service with these Terms. Complaints should be submitted electronically to: [email protected]. The complaint should include: account email address, description of the event underlying the complaint, and the date of the event. The Service Provider will consider the complaint within 14 days of receipt. If additional clarification is necessary, the deadline may be extended by another 14 days, of which the Service Provider will inform the User. The response to the complaint will be sent to the User's email address.

§7.6 — ADR / ODR. In accordance with Article 14(1) of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, consumers may use the online dispute resolution (ODR) platform at: https://ec.europa.eu/consumers/odr/. The Service Provider does not participate in out-of-court consumer dispute resolution procedures (ADR). Disputes may be resolved through court proceedings.

§8 Termination of Agreement

§8.1. The User may terminate the service agreement at any time by deleting their account in the user panel (Settings → Delete Account). Account deletion results in the immediate and permanent removal of all data associated with the account, including brands, projects, snapshots, and metrics. This operation is irreversible.

§8.2. In the event of no login for 90 consecutive days, the User's account is automatically deleted along with all associated data. The User is informed of this upon attempting to log in after the period of inactivity.

§8.3. The Service Provider may terminate the agreement with 14 days' notice, by sending a notification to the User's email address, in the event of:

1. violation by the User of these Terms, in particular §3.5;
2. suspicion of using the Platform in a manner inconsistent with the law;
3. payment arrears for a period longer than 30 days.

§8.4. In cases of gross violation of these Terms or legal regulations, the Service Provider may suspend access to the Platform immediately, without notice.

§8.5. Termination of the agreement does not release the User from the obligation to pay for services already rendered.

§9 Final Provisions

§9.1. Matters not regulated by these Terms shall be governed by Polish law, in particular:

1. the Polish Civil Code;
2. the Act on the Provision of Electronic Services;
3. the Consumer Rights Act;
4. Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

§9.2. These Terms may be amended. The Service Provider will notify the User of material changes by electronic means (email) with at least 14 days' notice. Changes concerning new functionalities, extension of the service scope, or organizational changes take effect on the date of publication. The User has the right to terminate the agreement within 14 days of receiving the change notification.

§9.3. All disputes arising from the use of the Platform that are not resolved amicably shall be resolved by the competent common court in Poland. For Users who are consumers, the court of the User's place of residence is competent.

§9.4. The invalidity of any provision of these Terms established by a final court judgment shall not affect the validity of the remaining provisions (salvatory clause).

§9.5. The date of the last update of these Terms is July 27, 2026.